Reference

Privacy Policy for your account and data

This page explains what we collect, why we keep it, and how you can ask us to change or delete details linked to your account.

Account dataCookie signalsDevice logsLocal law

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How this policy applies in Indonesia

wso138slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy settings, account profile, and request history are handled under the rules that apply where you live. For Indonesia access, we collect only the details needed to run your account, confirm requests, and keep a record of changes: name, contact channel, login time, device data,

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and, when you use DANA, OVO, GoPay, or QRIS, the reference needed to reconcile a payment. We do not publish your data or use it for unrelated purposes. If a service partner helps us send messages, verify a transaction, or store logs, that partner is bound
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to use the data only for that job. We keep records for a limited period so we can resolve disputes, detect misuse, and meet legal requests, then delete or anonymise them when the retention window closes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to reach us about privacy

When you want a data correction, a copy of your stored details, or a deletion request, contact us from the same email or phone number on your account so we can match the request safely. Our team handles privacy messages daily from 09:00 to 23:00 WIB through live chat and email, and we keep the process simple: confirm your identity, state the change, and we log the outcome.

Team online

Live chat

Open live chat from your account page, send the request in English, and include the email or phone tied to the account. We use that thread for identity checks, status updates, and the final response.

Email

Write to the privacy inbox from the address saved on your account. We answer during 09:00-23:00 WIB, and we may ask for the last login date or wallet name before we process a change.

Account form

If you can access the lobby, use the account settings form to request a correction or export. The form helps us match your device history, reduce mistaken changes, and record what we changed.

HANDLING RULES

How we store and change your data

We keep privacy handling narrow: collect what the account needs, encrypt it in transit, and limit staff access to people who handle support or checks.

Account profile

We store the details you send during registration and later edits, such as name, contact channel, and verification notes.

Cookie settings

Cookies remember language choice, session state, and whether you stayed signed in on the same browser.

Device security

We log IP address, device model, browser version, and login time so we can spot unusual access and protect the…

Retention window

We keep support logs, transaction references, and change history only as long as needed for dispute handling, fraud checks, and…

Change requests

To ask for a correction, export, or deletion, send the request from your verified channel and state the field you…

Access checks

If you want to know what we hold, we can confirm the categories tied to your account and explain why…

Privacy questions we hear most

These are the privacy questions we usually answer before an account is opened. If you want data correction, export, or deletion, start from the contact method linked to your account so we can confirm the request, check the record, and reply within our handling hours. If local law limits a request, we will explain that clearly and tell you what we can still do.

We collect the details needed to run the account: name, email or phone, device data, login time, and request history. If you contact us from a wallet-linked flow, we may also record the reference that helps match the account.

We do not keep full wallet credentials. We may store the name on the wallet, the payment reference, and the status record so we can match the transfer, answer disputes, and keep the account history accurate.

We keep data only for the period needed to handle your account, resolve support cases, meet legal requests, and prevent misuse. When that period ends, we remove it or turn it into anonymised records.

Yes. Send the request from the email or phone saved on the account, say which field should change, and wait for our identity check. If local law lets us complete it, we will update the record.

Cookies mostly stay within the browser you used, so Chrome on Android and Safari on iPhone keep separate session data. If you switch devices, you may need to sign in again and reset your cookie choice.

Use live chat or email from your verified account channel, then tell us whether you want a copy, correction, or deletion request. Our team answers daily from 09:00 to 23:00 WIB.

Privacy Policy for your account and data

How to reach us about privacy

Live chat

Email

Account form

How we store and change your data

Account profile

Cookie settings

Device security

Retention window

Change requests

Access checks

Privacy questions we hear most

01 What data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay, or QRIS details?

03 How long do you keep my data?

04 Can I change or delete my account details?

05 Do cookies track me across devices?

06 How do I contact you about privacy?

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